How Determinds delivers, from discovery to long-term support
Determinds delivers every project through six steps that take it from discovery to production, then supports and maintains it long after launch. Each engagement follows one of three models, matched to the commitment you need, with a dedicated team accountable for every release.
01 Six steps
Six steps from discovery to production
Discovery and use-case assessment
Every project begins with the problem you need solved. Our team identifies the workflow with the highest business value and a measurable outcome, and together we decide whether an existing Determinds product or a custom build is the right fit.
Data and workflow analysis
Our team maps where your data lives, how it flows, and who works with it, so the new system simplifies your processes instead of carrying over their limitations.
Solution architecture and tool selection
Every tool is selected against your requirements for security, cost, latency, scale, and governance. For regulated industries, the deployment architecture, security boundaries, data handling, and human review points are defined at this stage, before any model or framework is chosen.
Rapid proof of concept
A focused proof of concept tests the most important assumptions early, so decisions are made on working software before the main build begins.
Iterative pilot with real users
The pilot runs in two-week sprints with the people who will use the system every day, and their feedback shapes the final design.
Production hardening, integration, and scale-up
Before launch, every system is load tested and delivered with monitoring, runbooks, documentation, user training, and the reporting your auditors require. After launch, our team stays on to support and maintain it.
02 Three ways to engage
One model for each kind of commitment
Build and launch
For organizations that need a working system on a fixed scope rather than an open-ended build.
- Shape
- One project with a defined scope, timeline, and delivery date
- You get
- Discovery, design, development, quality assurance, launch, and a support period after launch
- Best when
- Your requirements are well defined and speed to market matters most
Build and maintain
A monthly retainer for organizations that need dedicated engineering capacity for a growing roadmap.
- Shape
- A monthly retainer
- You get
- Ongoing development, fixes, updates, priority support, and regular reporting
- Best when
- Your roadmap keeps evolving and you need a team you can rely on
Build and transfer
For enterprises and government programs that plan to bring the capability in-house.
- Shape
- A dedicated team of three to eight
- You get
- Full project management, with the option to transfer the system and the team in-house
- Best when
- You want to own the capability as well as the software
Pricing is set for each engagement based on scope, service level, and the support your systems require.
03 AI-augmented engineering
Agents in the pipeline, accountability unchanged
Our engineering pipeline uses AI agents for preventive maintenance, covering dependency updates, framework upgrades, and defect remediation, and cuts engineering effort on that work by around 80%.
| Where it applies | Preventive maintenance: dependency and package updates, framework upgrades, and defect remediation |
|---|---|
| Measured effect | Around 80% less engineering effort on preventive maintenance, on programs where the pipeline is applied |
| Review model | Review depth is matched to the complexity and criticality of each task, and a named team is accountable for everything that ships |
| Confidentiality | Self-hosted models are available for engagements where client code must stay inside a controlled environment |
| What stays the same | Accountability. A named team owns every outcome, and AI makes that team more efficient |
04 After launch
Technology that thrives long after launch
Determinds provides support and maintenance under guaranteed SLAs, with 24/7 monitoring and a named project manager as your single point of contact. The average engagement runs 36 months, with a 95% client renewal rate.
| Support | A named project manager as your single point of escalation for every system under SLA |
|---|---|
| Incident response | 2-hour contracted resolution for priority-one incidents, with a 1.25-hour median in practice |
| Uptime | 99.99% contracted, with 99.992% achieved across supported systems over the past twelve months |
| Change management | Our team works within your change control process, with downtime planning and release reporting for every deployment |
| Maintenance | Continuous patching, defect remediation, and proactive maintenance that prevents problems before they affect your operations |
| Security | Three external security audits passed, including Zerosploit, and penetration tests by the information security teams at National Bank of Egypt and Banque Misr |
05 The stack
The technology stack, chosen for each engagement
Our team selects every tool for each engagement against your requirements for security, cost, latency, scale, and governance, so the stack always fits the system it serves.
- Backend
- NestJS, Java, Python
- Front-end
- React, Next.js, TanStack
- Mobile
- React Native and Expo
- Databases
- PostgreSQL, MongoDB, Oracle, MySQL
- Vector stores
- Pinecone, PGVector
- Models
- OpenAI, Claude, Gemini, Llama, Mistral
- AI frameworks
- LangChain, Mastra, CopilotKit, custom orchestration
- Infrastructure
- AWS, GCP, on-premise, Docker, Kubernetes
06 Frequently asked
Questions about delivery
How does an engagement start?
Every engagement starts with a scoping call with a Determinds engineer. We then send a written summary of your requirements and our recommended first steps, and scope sign-off typically follows within 5 working days.
What do you need from us?
A few things make the biggest difference: a decision-maker, someone who knows how the current process works, access to real data, and a clear view of your timeline.
How do you price?
Pricing follows the engagement model: a fixed-scope project for Build and launch, a monthly retainer for Build and maintain, and a dedicated team for Build and transfer. The final price is set once the scope, service level, and support requirements are clear.
What happens when the scope changes?
Every change goes through a change request with an estimate, and it appears in the same reporting as the rest of the project. Two-week sprints make it easy to plan changes at the start of each sprint.
You use AI agents in your pipeline. Who reviews the output?
A named Determinds team reviews and is accountable for everything that ships. Review depth is matched to the complexity and criticality of each task, and the pipeline is used mainly for preventive maintenance, where it reduces engineering effort by around 80%.
Can we take the team in-house at the end?
Yes. The Build and transfer model is designed for this: a dedicated team of three to eight delivers the work with full project management, and the system and its knowledge transfer to your team at the end.
What happens after launch?
Determinds supports and maintains every system after launch under a service-level agreement, with 24/7 monitoring. You get a 2-hour contracted resolution for priority-one incidents, with a 1.25-hour median in practice, along with continuous patching and maintenance, release reporting, and work within your own change control process.
Approach
Start your project with a scoping call
Your first conversation is with a Determinds engineer, covering your goals, your constraints, and the engagement model that fits.