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Eight capabilities, one accountable team

Determinds designs, builds, and maintains custom software, AI systems, and digital infrastructure that each client owns, and supports every system after launch under guaranteed SLAs. Since 2016, we have delivered 50+ systems to production, and 20 are supported under an active SLA today.

01  Eight capabilities

Capabilities that take your system from design to long-term support

Most engagements draw on three or four of these capabilities at once. Every project gets a dedicated team chosen for the skills it needs, and the same team supports and maintains the system after launch.

Capability

AI systems and custom AI employees

Custom AI employees that take on repeated work in human resources, accounting, sales, and marketing, alongside document intelligence, retrieval-augmented search, operational copilots, and matching engines. For regulated industries, security boundaries, data handling, and human review points are defined before any model is chosen.

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  • 8+ GenAI projects delivered
  • Arabic and English OCR over unstructured bank invoices
  • Retrieval-augmented search across 10,000+ policy documents
  • A procurement copilot and a broker matching engine
  • OpenAI, Claude, Gemini, Llama, and Mistral, self-hosted where client code must stay in a controlled environment
  • LangChain, Mastra, CopilotKit, Pinecone, and PGVector

Capability

Custom software

Custom software platforms built for every kind of user who depends on them, with the admin tooling, permissions, reporting, and integrations that keep your business moving. Corporate websites and e-commerce storefronts are built on the same custom backends.

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  • Multi-tenant platforms with isolated client views
  • Operator and back-office tooling
  • An online payment gateway that 70 institutions run on, with each new institution onboarded by the bank without engineering support
  • Migration from legacy systems to a modern platform
  • NestJS, Java, Python, React, Next.js, and TanStack
  • PostgreSQL, MongoDB, Oracle, and MySQL

Capability

Mobile app development

Custom mobile applications in React Native for phones, tablets, and television, built to perform reliably on the networks your users depend on every day. We build natively wherever a requirement calls for it.

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  • React Native and Expo
  • Phone, tablet, and television
  • Offline-tolerant flows
  • Arabic and right-to-left layouts designed in from the first screen
  • Store release management

Capability

Maintenance and support

Comprehensive maintenance and support services for software, APIs, and cloud infrastructure, with 24/7 monitoring, SLA-backed support, and preventive maintenance. The team that built your system is the team that supports it, so every incident is handled by engineers who already know the code.

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  • 20 systems supported under an active service-level agreement
  • 99.99% contracted uptime, 99.992% achieved over the trailing 12 months
  • Priority-one resolution in 2 hours contracted, 1.25 hours median actual
  • 4 releases a month, on 2-week sprints
  • Around 80% reduction in preventive-maintenance effort
  • Runbooks and documented failure paths

Capability

Integrations, automation, and orchestration

Custom integrations between the platforms you already use, covering payments and card schemes, core banking, Salesforce, AI services, and shipping. Every automation is designed with its retries, dead-letter handling, alerting, and human checkpoints in place from the start, so it stays dependable in production long after launch.

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  • 2 core banking platforms integrated in production
  • 4 third-party integrations delivered
  • Payment and card scheme integration
  • Market and competitor research automation with web extraction
  • Social media reporting that feeds into existing systems
  • n8n, LangChain, Mastra, and custom orchestration

Capability

Cloud and DevOps

Cloud and DevOps services covering environments, pipelines, releases, and observability, built so every deployment is routine and your system is ready to hand to your own team whenever you choose.

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  • Environments, pipelines, and release automation
  • Observability and alerting
  • AWS, GCP, and on-premise
  • Docker and Kubernetes
  • Handover to your own team

Capability

Hardware engineering

Hardware engineering for manufacturing, covering industrial IoT devices, firmware, and the software they report to. Determinds builds the devices, installs them on your factory floor, and brings machine data into the platforms your team already uses.

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  • Device and firmware work
  • Field deployment
  • Telemetry into existing platforms

Capability

Regulated systems

Systems for banking, healthcare, and government, engineered from the start to pass security review, integrate with core platforms, and stay supported long after launch. Determinds takes systems through bank information security review and into core banking platforms, and maintains them within your change control process.

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  • 2 bank penetration tests passed, National Bank of Egypt and Banque Misr
  • 3 external security audits passed, including Zerosploit
  • 1 Central Bank of Egypt approval navigated
  • Deployment into secured government locations
  • Banking know-your-customer and anti-money-laundering workflows
  • Government data sovereignty requirements

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02  Frequently asked

Questions about our services

Can we engage more than one service?

Yes, and most Determinds engagements draw on three or four of the eight services at once. One dedicated team covers all of them, so your system has a single team accountable for it from design to long-term support.

Which service fits our problem?

Determinds identifies the right services with you in a first scoping call with an engineer, covering your goals, your constraints, and your timeline. The written summary that follows names the capabilities your project will draw on.

Can you take over a system built by another vendor?

Yes, Determinds regularly takes over and maintains systems built by other teams, and it is one of our most valuable engagements. We document the system as it stands today, stabilize it first, and then improve it, and we recommend a rebuild whenever that is the better investment for your business.

Next step

Every project begins with the problem you need solved

Your first conversation is with a Determinds engineer, covering your goals, constraints, and timeline.

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